Shop Policies and Notices

S.1: Design Submission

1. Customers may submit designs in commonly accepted file formats including PNG, JPEG/JPG, PDF, SVG, AI, EPS, or other formats approved by Simply Nice Canada. Certain production methods may require specific file formats or additional artwork preparation.
2. Artwork may require preparation, resizing, vectorization, digitization, colour separation, or other modifications to make it suitable for the selected production method. Additional fees may apply where applicable.
   
3. Designs should meet the minimum resolution or size requirements for optimal quality (e.g., 300 DPI for printing, specific stitch count for embroidery).
4. If customers do not have a design, we offer design services for an additional fee.
5. Customers are responsible for ensuring that any designs they submit do not infringe on copyright or intellectual property rights.
6. By submitting a design, customers confirm they have the rights to use it for customization purposes.
7. By submitting a design, customers understand that Simply Nice Canada is not responsible for issues resulting from customer-submitted artwork (including resolution, spelling, or file errors). Production errors caused by Simply Nice Canada will be eligible for correction or reprint.

S.2: Design Approval

1. S.2: Design Approval, Changes & Revisions

   a. Design Proofs
   Design proofs are available upon request. Customers are responsible for carefully reviewing all proofs, including artwork, spelling, colours, sizing, placement, and other details, before providing approval.

   b. Customer Approval
   Once a customer approves a design, Simply Nice Canada will proceed with production based on the approved design. If a customer chooses not to request or review a proof, the customer accepts responsibility for the final production outcome based on the information and artwork provided.

   c. Changes Before Production
   Customers may request changes or revisions to their design up until 24 hours before production begins. We will make reasonable efforts to accommodate requested changes, although certain changes may result in additional design fees, production charges, or delays.

   d. Changes After Approval or Production Begins
   Once a design has been approved or production has begun, changes may not be possible. If changes can be accommodated, additional fees or delays may apply, and the customer will be responsible for any costs associated with changes requested after approval or after production has started.

   e. Approval Delays
   Customers are responsible for providing timely approval. If a customer does not approve a design or respond to a proof request within 2 business days, the order may be placed on hold–or cancelled and refunded to the original payment method–and the production or delivery timeline may be delayed.

   f. Production After Approval
   Simply Nice Canada is not responsible for customer-approved artwork, including spelling, wording, colours, sizing, placement, or other design details that were present in the approved design. Production errors attributable to Simply Nice Canada will be reviewed and, where appropriate, corrected or reprinted in accordance with our policies.

S.3: Colour Accuracy

1. We strive to match colours as closely as possible, but slight variations may occur due to differences in screen displays, fabric/materials, or printing/embroidery methods.
2. Customers are encouraged to provide specific colour codes (Pantone, RGB, etc.) for the most accurate results.

S.4: International Shipping

1. Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.
2. Please note that customs processing can sometimes cause delays beyond our control.

S.5: Lost, Stolen, and Damaged Packages

1. We are not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier.
2. We recommend purchasing shipping insurance for added protection on valuable orders.
3. If your package is lost or damaged, please contact us immediately, and we will assist you in filing a claim with the carrier where applicable.
   
4. Nothing in this policy limits any rights or remedies available to customers under applicable law.

S.6: Delayed Shipping

1. While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, such as weather, holidays, or carrier issues.
2. We will notify you if we are aware of any delays affecting your order.

S.7: Wrong/Missing Items

1. If there are any issues with your delivery (e.g., wrong item, missing item), please contact us as soon as possible, preferably within 7 days of delivery, so that we can investigate and resolve the issue promptly.
2. Please ensure you are double-checking your order submissions to avoid any relative mishaps.
3. Nothing in this reporting timeframe limits any rights or remedies that may apply under applicable law.

S.8: Customization Limits

1. Customizations are subject to the limitations of the printing or embroidery process (e.g., colour limits, size restrictions, fabric/material compatibility).

S.9: Production Variations and Industry Tolerances

1. Minor differences in print placement, embroidery positioning, thread density, colour appearance, or sizing may occur.
2. These variations may occur due to garment type, production method, machine calibration, and material differences. 
3. While we strive for consistency and accuracy based on approved designs or mockups, exact replication to digital previews is not always possible.
4. Such variations do not qualify as defects or grounds for refunds or reprints unless they fall outside reasonable production standards.
   
5. Significant production errors, substantially incorrect artwork, incorrect garments, missing decoration, or other material deviations from an approved order may be reviewed as potential production defects.

S.10: Design Changes or Revisions

1. Customers may request changes or revisions to their design up until 24 hours before production begins.
2. After production begins, changes to the design may not be possible or may incur additional charges.

S.11: Returns, Refunds, and Exchanges

1. Due to the nature of our services (customized and made to order) all orders and items are FINAL SALE,
2. Refunds or Exchanges will only be applicable where otherwise required by applicable law or where the product is defective, materially incorrect, or the result of an error by Simply Nice Canada.

S.12: Feedback and Reviews

1. We value your feedback and encourage you to share your experience with us. Your suggestions help us improve and provide better service.
2. Reviews that are about a third-party entity (e.g. shipping carrier) or issue (e.g. stolen package) are outside of Simply Nice Canada's control.
3. We encourage all our clients to kindly reach out to us at simplynicecanada@hotmail.com before leaving a review, to give us a chance to rectify any issues or concerns one may have.

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S.13: Dispute Resolution

1. We are committed to resolving any disputes in a fair and efficient manner.  Customers agree to attempt good-faith resolution with Simply Nice Canada prior to initiating any external claims, chargebacks, or legal proceedings where applicable.

S.14: Privacy and Confidentiality

1. We respect your privacy and will never share your personal information without your consent, except where required by law or for processing orders.
   
2. We collect, use, disclose, and protect personal information in accordance with our Privacy Policy and applicable privacy laws. Personal information may be disclosed where reasonably necessary to provide our products and services, process transactions, operate our business, comply with legal obligations, or where otherwise permitted or required by law.

S.15: Use of Personal Items

1. We are happy to customize personal items you bring to us, such as clothing, bags, accessories, or other fabric-based products, as long as they meet our compatibility requirements.
2. Customer-supplied items are accepted at the customer's risk. We will exercise reasonable care while handling submitted items; however, we cannot guarantee that every garment or material will withstand embroidery, heat application, pressing, washing, or other customization processes beyond our control (e.g. machine jams/malfunctions, submitted design/file incompatibility, colour matching, etc.).
   
3. Please ensure that the items are clean and in good condition before submitting them for customization. Orders that contain items that are not in good condition may be denied or refunded.
4. If your item is deemed unsuitable, we will notify you and discuss alternative options.
   
5. We recommend that you only send items that you are comfortable with being altered or potentially affected by the customization process.
6. We recommend that you provide us with extras, if possible, so your order is not delayed by needing to re-order replacements.
7. We recommend that you only submit merchandise that can be replaced (i.e. items that have a lot of availability/stock, are not limited edition, can be delivered within a reasonable time) in the event an item needs to be re-ordered.
8. If an item is damaged during production due to an equipment malfunction or error attributable to Simply Nice Canada, we will review the circumstances and determine an appropriate remedy on a case-by-case basis, subject to applicable law.

S.16: Media & Portfolio Use

S.17: Intellectual Property and Indemnification

1. Customers are solely responsible for ensuring that any designs, artwork, logos, or materials submitted to Simply Nice Canada do not infringe on any third-party intellectual property rights, including but not limited to copyrights, trademarks, or licensing rights.
2. By submitting a design, the customer confirms that they own the rights to use the content or have obtained all necessary permissions and licenses for its reproduction.
3. Customers are responsible for claims arising from their unauthorized use of artwork, logos, trademarks, photographs, or other materials supplied by the customer.
4. To the extent permitted by applicable law, customers agree to indemnify, defend, and hold harmless Simply Nice Canada, its owners, employees, and affiliates from and against any and all claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising out of or related to any alleged or actual infringement of intellectual property rights resulting from customer-submitted designs.

S.18: Disclaimer and Terms of Service

1. The content on this website is provided for general informational purposes only. While we strive to ensure accuracy, we do not guarantee that all product descriptions, pricing, or availability information is free from errors.
2. We make reasonable efforts to ensure that product descriptions, pricing, availability, and other information on our website are accurate. If we discover a material error affecting an order, we will contact the customer and, where applicable, provide the available options before proceeding.
3. To the fullest extent permitted by law, Simply Nice Canada is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or our services.
4. This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external sites and access is at the user’s own risk.
5. By using this website, you agree to these terms and acknowledge that all services are provided on an “as is” basis without warranties of any kind.
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