1.  Customers must submit their designs in [specific file formats, e.g., PNG, JPEG, AI, etc.] for embroidery or printing.
2. If customers do not have a design, we offer design services for an additional fee.
3. Designs should meet the minimum resolution or size requirements for optimal quality (e.g., 300 DPI for printing, specific stitch count for embroidery).
4. Customers are responsible for ensuring that any designs they submit do not infringe on copyright or intellectual property rights.
5. By submitting a design, customers confirm they have the rights to use it for customization purposes.
6. By submitting a design, customers understand that Simply Nice Canada is not responsible for any errors caused by the design (i.e. incompatibility, digitizing errors, file errors, garment damages, wrong colours, etc.).

1. Designs will not be sent to the customer for approval before production begins, unless asked or required to do so.
2. Once a design is approved, any changes requested after production starts may incur additional fees or delays.
3. If a customer does not approve the design within 2 business days, the order may be delayed or canceled.

1. We strive to match colours as closely as possible, but slight variations may occur due to differences in screen displays, fabric/materials, or printing/embroidery methods.
2. Customers are encouraged to provide specific colour codes (Pantone, RGB, etc.) for the most accurate results.

1. Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.
2. Please note that customs processing can sometimes cause delays beyond our control.

1. We are not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier.
2. We recommend purchasing shipping insurance for added protection on valuable orders.
3. If your package is lost or damaged, please contact us immediately, and we will assist you in filing a claim with the carrier.

1. While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, such as weather, holidays, or carrier issues.
2. We will notify you if we are aware of any delays affecting your order.

1. If there are any issues with your delivery (e.g., wrong item, missing item), please contact us within 3 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
2. Please ensure you are double-checking your order submissions to avoid any relative mishaps.

1. Customizations are subject to the limitations of the printing or embroidery process (e.g., colour limits, size restrictions, fabric/material compatibility).

1. Customers may request changes or revisions to their design up until 24 hours before production begins.
2. After production begins, changes to the design may not be possible or may incur additional charges.

1. Due to the nature of our services (customized and made to order) all items are FINAL SALE.
2. Refunds or Exchanges will only be applicable for issues we deem reasonably the fault of our own, or that can be explicitly proven.

1. We value your feedback and encourage you to share your experience with us. Your suggestions help us improve and provide better service.
2. Reviews that are about a third-party entity (e.g. shipping carrier) or issue (e.g. stolen package) will be removed as these are relative to cases outside of Simply Nice Canada's control. 
3. We urge all our clients to kindly reach out to us as simplynicecanada@hotmail.com before leaving a review, to give us a chance to rectify any issues or concerns one may have.

1. In the event of a dispute, we are committed to resolving it fairly and efficiently. If you or we (Simply Nice Canada) are unsatisfied with the resolution, we may offer alternative solutions or, in more serious cases, escalate matters to legal proceedings.

1. We respect your privacy and will never share your personal information without your consent, except where required by law or for processing orders
2. Any sensitive information, such as payment details or photos, will be handled securely.

1. We are happy to customize personal items you bring to us, such as clothing, bags, accessories, or other fabric-based products, as long as they meet our compatibility requirements.
2. Please ensure that the items are clean and in good condition before submitting them for customization. Orders that contain items that are not in good condition may be denied or refunded.
3. If your item is deemed unsuitable, we will notify you and discuss alternative options.
4. While we take great care in handling all items, we are not responsible for any damage, shrinkage, or colour changes to personal items during the customization process beyond our control (e.g. machine jams/malfunctions, submitted design/file incompatibility, colour matching, etc.). 
5. We recommend that you only send items that you are comfortable with being altered or potentially affected by the customization process.
6. We recommend that you provide us with extras, if possible, so your order is not delayed by needing to pick up/ship replacements.
7. We recommend that you only submit merchandise that can be replaced (i.e. items that have a lot of availability/stock, are not limited edition, can be delivered within a reasonable time) in the event an item needs to be re-ordered.

1. Consent for Media Use

a. Simply Nice Canada may photograph or record products, including custom designs, for promotional purposes.

b. By placing an order, you grant us the right to use images of your customized products for marketing, social media, and website content unless explicitly requested otherwise.

2. Customer Privacy

a. We will not disclose any sensitive personal information, including names, photo identity, payments, contact information, or addresses, without prior written consent in accordance with the law.

b. If your design includes a logo or trademark, we will respect intellectual property rights and use the media only for portfolio or promotional purposes (if permitted) unless authorized to do so.

3. Opt-Out Option

a. Customers may opt out of media use by notifying us in writing at the time of order placement.

b. Opt-out requests will not affect the quality or delivery of services.

4. Ownership and Rights

a. Simply Nice Canada retains the rights to media content (photos, videos, etc.) created during the production process.

b. Customers retain ownership of their original designs and may request copies of media content related to their orders.

5. Third-Party Sharing

a. Media may be shared on Simply Nice Canada’s social platforms, website, and marketing channels.

b. We will not sell or distribute media to third parties without prior consent.

6. Dispute Resolution

a. If you have concerns about the use of your media, please contact us at simplynicecanada@hotmail.com. We are committed to resolving any issues promptly.

1. The content provided on this website, including but not limited to text, images, graphics, logos, and product descriptions, is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information, we make no guarantees regarding the completeness, accuracy, or timeliness of the content.
2. The website and all content are provided "as is" without any warranties, express or implied. We do not guarantee that the website will be error-free, uninterrupted, or free from viruses or other harmful components. We are not responsible for any damages or losses resulting from the use of this website, including but not limited to direct, indirect, incidental, or consequential damages.
3. We make every effort to ensure that product descriptions, prices, and availability are accurate. However, we cannot guarantee that all information on the website is error-free. In the event of an error in pricing or product description, we reserve the right to cancel or modify any orders placed based on incorrect information. Prices and availability are subject to change without notice.
4. This website may contain links to third-party websites for your convenience or additional information. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing these external sites is done at your own risk.
5. To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, special, or consequential damages that may arise from the use of this website or its content. This includes, but is not limited to, damages for loss of profits, business interruption, or data loss.
6. If you submit any content to our website, such as reviews, comments, or feedback, you grant us a non-exclusive, royalty-free, and worldwide license to use, modify, or distribute the content. You are solely responsible for the content you submit and agree not to post anything that is unlawful, defamatory, or infringes upon the rights of others or Simply Nice Canada.
7. We reserve the right to update or modify this disclaimer at any time without prior notice. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. By continuing to use the website after such changes are made, you agree to the updated terms.
8. This disclaimer is governed by the laws of Canada. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts in Ontario.