1.  Customers must submit their designs in [specific file formats, e.g., PNG, JPEG, AI, etc.] for embroidery or printing.
2. If customers do not have a design, we offer design services for an additional fee.
3. Designs should meet the minimum resolution or size requirements for optimal quality (e.g., 300 DPI for printing, specific stitch count for embroidery).
4. Customers are responsible for ensuring that any designs they submit do not infringe on copyright or intellectual property rights.
5. By submitting a design, customers confirm they have the rights to use it for customization purposes.
6. By submitting a design, customers understand that Simply Nice Canada is not responsible for issues resulting from customer-submitted artwork (including resolution, spelling, or file errors). Production errors caused by Simply Nice Canada will be eligible for correction or reprint.

1. Design proofs are available upon request. If no proof is requested, the customer accepts full responsibility for the final production outcome.
2. Once a design is approved, any changes requested after production starts may incur additional fees or delays.
3. If a customer does not approve the design within 2 business days, the order may be delayed or cancelled.

1. We strive to match colours as closely as possible, but slight variations may occur due to differences in screen displays, fabric/materials, or printing/embroidery methods.
2. Customers are encouraged to provide specific colour codes (Pantone, RGB, etc.) for the most accurate results.

1. Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.
2. Please note that customs processing can sometimes cause delays beyond our control.

1. We are not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier.
2. We recommend purchasing shipping insurance for added protection on valuable orders.
3. If your package is lost or damaged, please contact us immediately, and we will assist you in filing a claim with the carrier.

1. While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, such as weather, holidays, or carrier issues.
2. We will notify you if we are aware of any delays affecting your order.

1. If there are any issues with your delivery (e.g., wrong item, missing item), please contact us within 3 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
2. Please ensure you are double-checking your order submissions to avoid any relative mishaps.

1. Customizations are subject to the limitations of the printing or embroidery process (e.g., colour limits, size restrictions, fabric/material compatibility).

1. Due to the nature of custom printing and embroidery, minor variations in placement, sizing, stitching, alignment, and colour are considered normal and acceptable within industry standards.
2. These variations may occur due to garment type, production method, machine calibration, and material differences.
3. While we strive for consistency and accuracy based on approved designs or mockups, exact replication to digital previews is not always possible.
4. Such variations do not qualify as defects or grounds for refunds or reprints unless they fall outside reasonable production standards.

1. Customers may request changes or revisions to their design up until 24 hours before production begins.
2. After production begins, changes to the design may not be possible or may incur additional charges.

1. Due to the nature of our services (customized and made to order) all orders and items are FINAL SALE.
2. Refunds or Exchanges will only be applicable for issues we deem reasonably the fault of our own, or that can be explicitly proven.

1. We value your feedback and encourage you to share your experience with us. Your suggestions help us improve and provide better service.
2. Reviews that are about a third-party entity (e.g. shipping carrier) or issue (e.g. stolen package) are outside of Simply Nice Canada's control. 
3. We encourage all our clients to kindly reach out to us at simplynicecanada@hotmail.com before leaving a review, to give us a chance to rectify any issues or concerns one may have.

We are committed to resolving any disputes in a fair and efficient manner. Failure to follow the dispute resolution process may limit eligibility for refunds or adjustments.

Step 1: Direct Resolution

Customers must first contact Simply Nice Canada at simplynicecanada@hotmail.com to report any issue or dispute. We will review and respond within a reasonable timeframe and work toward an amicable resolution.

Step 2: Internal Review

If the issue cannot be resolved through initial communication, the matter will be escalated internally for further review and consideration of appropriate solutions, which may include rework, partial compensation, or other remedies at our discretion.

Step 3: Formal Escalation

If a resolution cannot be reached, either party may pursue formal legal action. All disputes shall be governed by the laws of Ontario, Canada, and fall under the exclusive jurisdiction of the courts of Ontario.

a. Customers agree to attempt good-faith resolution with Simply Nice Canada prior to initiating any external claims, chargebacks, or legal proceedings where applicable.

1. We respect your privacy and will never share your personal information without your consent, except where required by law or for processing orders
2. Any sensitive information, such as payment details or photos, will be handled securely.

1. We are happy to customize personal items you bring to us, such as clothing, bags, accessories, or other fabric-based products, as long as they meet our compatibility requirements.
2. Please ensure that the items are clean and in good condition before submitting them for customization. Orders that contain items that are not in good condition may be denied or refunded.
3. If your item is deemed unsuitable, we will notify you and discuss alternative options.
4. While we take great care in handling all items, we are not responsible for any damage, shrinkage, or colour changes to personal items during the customization process beyond our control (e.g. machine jams/malfunctions, submitted design/file incompatibility, colour matching, etc.). 
5. We recommend that you only send items that you are comfortable with being altered or potentially affected by the customization process.
6. We recommend that you provide us with extras, if possible, so your order is not delayed by needing to pick up/ship replacements.
7. We recommend that you only submit merchandise that can be replaced (i.e. items that have a lot of availability/stock, are not limited edition, can be delivered within a reasonable time) in the event an item needs to be re-ordered.

1. Consent for Media Use

a. Simply Nice Canada may photograph or record products, including custom designs, for promotional purposes.

b. Customers can opt out at any time by notifying us before production begins

2. Customer Privacy

a. We will not disclose any sensitive personal information, including names, photo identity, payments, contact information, or addresses, without prior written consent in accordance with the law.

b. If your design includes a logo or trademark, we will respect intellectual property rights and use the media only for portfolio or promotional purposes (if permitted) unless authorized to do so.

3. Opt-Out Option

a. Customers may opt out of media use by notifying us in writing at the time of order placement.

b. Opt-out requests will not affect the quality or delivery of services.

4. Ownership and Rights

a. Simply Nice Canada retains the rights to media content (photos, videos, etc.) created during the production process.

b. Customers retain ownership of their original designs and may request copies of media content related to their orders.

5. Third-Party Sharing

a. Media may be shared on Simply Nice Canada’s social platforms, website, and marketing channels.

b. We will not sell or distribute media to third parties without prior consent.

6. Dispute Resolution

a. If you have concerns about the use of your media, please contact us at simplynicecanada@hotmail.com. We are committed to resolving any issues promptly.

1. Customers are solely responsible for ensuring that any designs, artwork, logos, or materials submitted to Simply Nice Canada do not infringe on any third-party intellectual property rights, including but not limited to copyrights, trademarks, or licensing rights.
2. By submitting a design, the customer confirms that they own the rights to use the content or have obtained all necessary permissions and licenses for its reproduction.
3. Customers agree to indemnify, defend, and hold harmless Simply Nice Canada, its owners, employees, and affiliates from and against any and all claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising out of or related to any alleged or actual infringement of intellectual property rights resulting from customer-submitted designs.

1. The content on this website is provided for general informational purposes only. While we strive to ensure accuracy, we do not guarantee that all product descriptions, pricing, or availability information is free from errors.
2. We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed, and to cancel or modify orders affected by such errors.
3. To the fullest extent permitted by law, Simply Nice Canada is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or our services.
4. This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external sites and access is at the user’s own risk.
5. By using this website, you agree to these terms and acknowledge that all services are provided on an “as is” basis without warranties of any kind.