Frequently Asked Questions

Pricing varies between each project and is based on a few factors:

• Design size
• Complexity (i.e. thread colour changes, type of thread, etc.)
• Design style (embroidery or DTF)
• Order quantity
• Items ordered

To see an estimate of how much your order may cost, please refer to our pricing charts under our Pricing tab.

Time for your order to be completed depends on your order size; however, the average order can take up to 10 days* to be completed.

*This time-frame is subject to change and is not guaranteed or the same across all orders. Please consult with us about this when ordering.

Due to the nature of our service (custom and made to order), there are no returns or exchanges permitted.

All orders are FINAL SALE.

Our startup fee ensures that your design is perfectly prepared for embroidery or printing. This includes digitizing the artwork, setting up the machines, and making test runs to guarantee high-quality results.

It’s a one-time fee per design, so future reorders won’t have this charge. New designs are subject to a start-up fee.

Fees are based on your design and selected printing service, and can range from $10–$75+ CAD.

You can cancel your order within 24 hours by contacting us with your order number at simplynicecanada@hotmail.com.

After 24 hours, your order may not be able to be cancelled.

We do not currently offer customized packaging services, including custom neck labels, hang tags, or packaging.

However, we plan to eventually offer these services in the future.

Absolutely! If you have your own design in the proper format for us to use, let us know in your order form.

Please note that we will not be responsible for any digitized- or print-related errors if you provide us with your own files. For more details, please refer to our Policies & Notices page.

We strive to match the colours in your design as accurately as possible. However, slight variations may occur due to differences in screen displays, printing processes, or embroidery thread options.

For the best results, we recommend providing specific colour codes, such as Pantone or RGB, or consulting with us to ensure your expectations are met.

Yes, we can print on items you bring to us, provided they are compatible with our printing process.

To ensure the best results, please contact us beforehand with details about your item, such as the material, brand, and size. This allows us to confirm if it’s suitable for printing and will meet your expectations.

Though our products are made to last, garment care is essential for long-lasting designs. Care will vary between different fabrics and services, such as DTF printing versus embroidery.

Please ensure you also follow your garment care labels and note that garment care is the sole responsibility of the buyer/consumer.

The impressions or indentations left on the fabric are known as embroidery ring marks that happen during the embroidery process. These marks occur because the hoop applies pressure to hold the fabric taut while the design is being stitched, and are a normal part of production.

While we strive to always remove these ring marks beforehand, please note that they generally come out in the first wash or with a damp cloth.

This material is called embroidery backing and is added on the inside of the garment to stabilize your design so it doesn't pucker and is more durable.

This can sometimes make your design feel a little scratchy on the skin. If this will be a problem for you, please notify us to add a patch.

Embroidery backing is an industry standard and is required for durable, high-quality embroidery.

To calculate shipping time, please consider the designated turnover time for your order and then add it to your selected shipping method time.

For example: 5 day processing + 7 day delivery method = approximately 12–16 business days to deliver*.

*Delivery times are subject to change due to any last-minute order changes and/or courier delays.

Yes, Simply Nice Canada proudly ships worldwide! No matter where you are, we’re committed to delivering high-quality custom embroidery and print products right to your doorstep.

Shipping times and costs may vary depending on your location, so feel free to contact us for more details.

We currently ship with Chit Chats and Canada Post.

If you prefer or need a different provider, we can certainly discuss accommodating that.

Some of the main reasons packages are not delivered include:

• Missed calls from the courier
• Incorrect contact number provided at purchase
• Incorrect shipping address provided at purchase
• Sent to your community mailbox instead of your door

If the delivery failed for any of these reasons, please contact us with your order number, the correct contact number/address, and your available times for re-delivery.

If none of these reasons are applicable, your package may still be on the way and the carrier may be experiencing delays due to:

• Re-routing your package
• High volume of shipments
• Bad weather

We understand how frustrating this can be, and we’re here to help. If your package was lost, stolen, or damaged during transit, please contact us within 5 days of delivered notification.

For stolen packages, we recommend filing a report with your local authorities.

For damaged packages, please send us photos within 3 days of receiving the package.

NOTE: Simply Nice Canada cannot and will not be held responsible for lost, stolen, or damaged parcels or items.

If your order is being returned to us, it could be due to an incomplete address, delivery attempt failure, or other shipping issues.

Please contact us as soon as possible with your order details so we can assist you.

Once we receive the returned package, we’ll confirm the next steps, which may include reshipping the order. Additional shipping fees may apply.

• If the order has not yet shipped, please contact us so we can modify your shipping details.
• You will need to bear any possible shipping-related price differences.
• If the order has already shipped, you can no longer modify it and are responsible for any incurred expenses.